We confirm your order by sending an e-mail with :

• Merchandise cost.
• Shippment cost.
• “Pedimento” cost. (“Pedimento” is a required paper for every export/import that FEDEX charge for orders over 5,000 USD)
• Total. (Merchandise+Shippment+”Pedimento if required” )
• Bank details for wire transfer or Pay Pal’s Email Payment.

ORDER CANCELATION

• After a 5 days without recieving payment confirmation your order will be automaticaly canceled.

SHIPPMENT

• Inside Mexico: DHL
• Internacional: FEDEX

Also, there are certain countries with a high occurrence of internet credit card fraud, and we can not accept credit card payments through PAYPAL from them.  If you live in a country not listed above and would like to place an order, please contact us via email (sales@VestaSilver.com) and we will let you know if we are able to ship to you.

SALES TAX INFORMATION:
Because we are located in Mexico, only Mexican residents will be required to pay sales tax. The amount charged is 15% of your order. Shipping in NOT taxable. The sales tax is automatically calculated when you proceed to check out.

Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:

For Returns:
All returns must be postmarked within 7 days of delivery and must be in original conditions. Buyer is responsible for the shipping charges to return. The 10% reimporting fee and a 50% restocking fee will be deducted from the refund amount, so please contact us with all your questions and concerns before placing your order. The refund will be posted to your Bank Account or Paypal account within 5-10 days after we received the returns.

For Exchanges:
Exchanges are only allowed for the items which present manufacturing defects upon receipt. Items must be returned within 7 days of delivery and the customer is responsible for shipping charges to return. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

Please contact us first to obtain the return address.

Please send back the returns by insured airmail, we will not be responsible for any lose during the shipment, We suggest USPS Globe Priority Mail or Express service as shipping method.

Please fill out and enclose the following form in the return package.

Invoice #_______________ Your Email/Phone #_______________/_______________